Many a times it happens that you are having lots of visits to your website but only few of them actually convert into sale of your product or service. Why is it so, even though we are selling what visitor is looking for? The biggest reason, I have always came across is that visitor is not getting what he is looking for either because of complex navigation structure or lack of visitors knowledge for navigation. So how can we help our visitors to find what they are looking for ? Answer is with Contact Request Form or Live Chat feature.

Now days, visitors have became so busy and lazy that they don’t fill contact request form. So the best way out today to help your visitor at large is with Live Chat feature.

Live chat feature provide our professional support staff a live online presence, which allows them to chat and answer the questions of visitors visiting our website. Live chat not only benefits website owner, they do benefit website visitors also. It gives an easy way to website owner & visitor to make initial contact with each other and discuss their projects needs. Live chat allows us to monitor our website for chat requests, 24 hours a day & 7 days a week, from any where, from any computer connected to the Internet.

With this live chat feature you can keep track of your website and can offer live chat feature to visitors visiting your website. This can very well help you in finding your visitors needs and short it out easily. Also can boost the visitor’s satisfaction level with your conversation and convert prospective visitors into actual clients.

Each & every visitors who comes to our website tends to be very important to us but it get more critical when visitor comes from your pay-per-click (PPC) campaign (like Google AdWords, Yahoo Search Marketing, etc.) because you are paying for each and every click / visitor. At that time the visitor’s conversation ratio of your website becomes an important factor. What is you getting visits but not converting them into your clients / customer? It’s useless. You are just paying money, without getting any business. The most important factor why visitors are not getting converted is they remain unsatisfied with what they actually need from your website but if you have live support feature active, your executives can easily explain visitors and convert them into actual customers.

The one best amongst such live chat help provider is Crafty Syntax Live Help. Also with Crafty Syntax Live Help, you can see the IP address of visitors visiting your website, you can manually invite visitors to chat with you, alerts on new visitors arrival, alerts on visitors chat request as well you can know from which page that specific user has came from (i.e. google search with queried keywords, url of referral website, etc.)

1. Online Operators
2. Online Visitors
3. Chat Controls
4. Chat Sessions
5. Chat
6. Chat options

Some of the best feature which makes the Crafty Syntax Live Help a unique functionality includes:

• Live Support with visitors on your site in real time
• Allowing multiple operators to login at the same time
• Creating multiple departments for visitors to chat from (i.e. Sales Department, Technical Department, etc.).
• Use multiple languages
• Auto as well manual inviting visitors to chat
• Ability to create your own customized questions
• Referrer webpage tracking
• Multiple chat sessions
• Sound alert on arrival of new visitors & chat request
• Leave a message facility (if offline)
• Quick responses
• Customizable graphics

I am sure with this feature your can definitely satisfy visitors visiting your website as well can improve conversation ratio. So according to Website Usability Experts it’s worth using Crafty Syntax Live Help feature in your website.

Comments are welcome.